Shipping Policy

At Meca Global & Co, we aim to process and deliver your order as quickly and efficiently as possible.

Please review the information below regarding order processing, delivery times and shipping.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or UK public holidays will normally begin processing on the next business day.

During periods of high demand, promotional events or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email where applicable.

2. UK Delivery

We currently offer delivery throughout the United Kingdom.

Estimated delivery times after dispatch are:

• Standard Delivery: approximately 5–7 business days

• Express Delivery: approximately 3–5 business days, where available

Delivery estimates begin once the order has been dispatched and do not include order processing time.

Shipping options and applicable charges will be displayed at checkout before payment is completed.

3. Delivery Estimates

Delivery times are estimates rather than guaranteed delivery dates.

Occasionally, delays may occur due to circumstances outside our reasonable control, including:

• Courier delays.

• Severe weather conditions.

• High seasonal demand.

• Public holidays.

• Transportation disruptions.

• Incorrect or incomplete delivery information.

• Other circumstances affecting the delivery network.

We will make reasonable efforts to assist you if your order experiences an unusual delay.

4. Tracking Your Order

Where tracking is available, you will receive a tracking number or tracking link after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

Tracking updates are controlled by the relevant delivery provider and may occasionally take time to appear.

If you have any questions regarding your shipment, contact:

support@mecaglobal.co

5. Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please review your shipping details carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at:

support@mecaglobal.co

We will attempt to update the address if the order has not yet been processed or dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Additional shipping charges may apply if an order needs to be resent because an incorrect or incomplete address was provided.

6. Failed Delivery Attempts

The delivery carrier may attempt delivery more than once or provide instructions for collection or redelivery.

It is the customer's responsibility to follow any instructions provided by the delivery carrier.

If an order is returned to us because delivery could not be completed, please contact us so we can determine the appropriate next steps.

Additional delivery charges may apply for reshipment where the failed delivery was caused by circumstances within the customer's control.

7. Lost Packages

If your tracking information indicates that your parcel has not been delivered within the expected timeframe, please contact us at:

support@mecaglobal.co

We may need to investigate the shipment with the delivery provider before providing a replacement or refund.

Please allow reasonable time for the carrier investigation to be completed.

8. Packages Marked as Delivered

If your tracking information shows that an order has been delivered but you cannot locate it, please:

• Check around your property and any safe delivery locations.

• Check with members of your household.

• Check with neighbours where appropriate.

• Review any delivery photograph or information provided by the carrier.

• Contact the delivery carrier directly if necessary.

If you are still unable to locate the parcel, contact support@mecaglobal.co and we will assist you where reasonably possible.

9. Damaged Packages

If your package or products arrive damaged, please contact us as soon as possible.

Please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the damaged item.

• Photographs of the packaging where relevant.

We will review the issue and provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer rights.

10. Multiple Shipments

In some circumstances, products within the same order may be dispatched separately.

If this occurs, you may receive multiple packages and separate tracking information.

You will not normally be charged additional shipping fees because an order has been split into multiple shipments.

11. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your order.

From time to time, we may offer free shipping or promotional shipping rates subject to specific conditions displayed on our website.

12. Order Delays

If your order has not arrived within the expected delivery period, please contact us before initiating a payment dispute or chargeback.

Our support team will review the order and help determine the status of the shipment.

13. Returns

Shipping and delivery terms relating to returned products are explained in our Return and Refund Policy.

For change-of-mind returns, customers may be responsible for return postage costs unless otherwise stated or required by law.

Where goods are faulty, damaged or incorrect, applicable consumer rights will continue to apply.

14. Contact Us

For any questions regarding shipping, tracking or delivery, please contact:

Meca Global & Co
Email: support@mecaglobal.co

Last updated: 20 August 2026