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Return and Refund Policy

At Meca Global & Co, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

Returns

We offer a 30-day return period from the date you receive your order.

To be eligible for a return, your item must:

Be unused, unworn, unwashed and in the same condition in which you received it.
Have all original tags and labels attached.
Be returned in its original packaging where reasonably possible.
Be accompanied by your order number or proof of purchase.

To request a return, please contact us at support@mecaglobal.co before sending any item back.

Once your return request has been approved, we will provide you with the appropriate return instructions and return address.

Items sent back to us without first requesting a return may not be accepted.

14-Day Right to Cancel

If you are a consumer in the United Kingdom, you normally have the right to cancel an online purchase within 14 days of receiving your order, without giving a reason.

After notifying us of your decision to cancel, you must return the goods within 14 days.

This statutory right is separate from our 30-day voluntary return policy and does not affect any other rights you may have under UK consumer law.

Return Shipping

For returns due to a change of mind, incorrect size or other personal preference, the customer is responsible for the direct cost of returning the item unless otherwise agreed.

If an item is faulty, damaged, defective or incorrect, please contact us at support@mecaglobal.co. Where the issue is confirmed, we will arrange an appropriate solution and cover reasonable return costs where required.

We strongly recommend using a tracked shipping service and keeping proof of postage until your return has been completed.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged or if you have received the wrong product.

Please include:

Your order number.
A description of the issue.
Clear photographs of the item and, where relevant, the packaging.

Under the Consumer Rights Act 2015, customers may have the right to reject goods that are faulty, not as described or not fit for purpose and receive a refund within the applicable statutory period.

Your statutory rights are not affected by this policy.

Non-Returnable Items

Certain products cannot normally be returned for change-of-mind reasons, including:

Personalised or custom-made products.
Items that have been worn, washed, altered or damaged after delivery.
Products returned without their original hygiene seal where the seal was provided for health or hygiene reasons.
Gift cards.

If you are unsure whether your item is eligible for return, please contact support@mecaglobal.co.

Exchanges

If you would like a different size, colour or product, please contact us at support@mecaglobal.co.

Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

For cancellations covered by UK distance-selling rules, eligible refunds will be processed without undue delay and within the applicable statutory timeframe.

Please note that your bank or payment provider may require additional time to process and display the refund in your account.

Delivery Charges

Where you exercise your statutory right to cancel an entire eligible order, we will refund the original standard delivery charge where required by law.

If you selected a more expensive delivery service than our standard delivery option, any additional delivery cost may not be refundable.

Return postage for a standard change-of-mind return is normally the customer's responsibility.

Refund Deductions

We reserve the right to make a reasonable deduction from a refund where the value of an item has been reduced because it has been handled beyond what would reasonably be necessary to inspect its nature, characteristics and condition.

Trying on clothing in the same way you reasonably would in a physical store will not normally prevent a return.

Late or Missing Refunds

If you have received confirmation that your refund has been processed but have not yet received the funds, please first check with your bank, card issuer or payment provider.

If the refund still does not appear after their normal processing period, contact us at:

support@mecaglobal.co